Samsung Galaxy Note 7 Recall News and Updates: Singapore Facing Website Volume Problems; No Refund for Customers
The Samsung Galaxy Note 7 recall issue has no doubt affected worldwide markets with all the hassle of different exchange programs. Singapore became the Korean tech company's latest victim with time slots getting too crowded.
Overloaded Website
Following the recall fiasco by Samsung due to its Galaxy Note 7 smartphone, both retailers and official Samsung stores have been experiencing numerous problems regarding their exchange programs. For Singapore, volume has been their main issue.
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Singapore was one of the first ten countries to have received the Galaxy Note 7, so sales in the region began early. Due to the high volume of customers looking to return and exchange their devices, Samsung Singapore implemented a scheme wherein buyers have to reserve a time slot online for them to be accommodated.
However, due to an unexpected huge number of people who were opting for the exchange program, Samsung's website overloaded last Friday. The high traffic clogged the main servers of Samsung, which made it highly unusable. Customers could not reserve slots, so panic began creeping in and numerous complaints were received by Samsung. The company responded by opening more time slots for the customers.
No Refunds for Singapore
Starting this Friday until October 2, Galaxy Note 7 buyers would have the chance of exchanging their device for a new one, given that it would be the exact same model and color. However, some customers want to go for a full refund instead, similar to what is being offered by Samsung in other regions such as the United States and Australia.
An online petition for the call to get full refunds now have at least 300 signatures as of press time. One of the petitioners said that she was totally disappointed by the treatment they are getting as compared to those from other countries.
Samsung then responded to the petition, saying that the refund is not being offered in the country as the exchange program takes into consideration the local market operating conditions and processes. It has also been developed to bear the most efficiency and the least inconvenience to their customers.
Recall Fiasco
The device recall follows the battery pack issue in Galaxy Note 7. Several customers across the globe has reported that their respective devices exploded while charging. To ensure safety, Samsung ordered a worldwide recall of all units, even those that have already been sold, making up about $1 billion in loss for the tech giant.
Several exchange and refund programs are being implemented by various retailers. Also, as part of preemptive measures to assure safety and security, several airlines and state departments, include Singapore Airlines, have advised passengers to deactivate their Galaxy Note 7 while on-board.
