Microsoft Surface Pro 3 News and Fixes: Software Update to Solve Battery Capacity Issues [DETAILS]
Microsoft to Release Software Patch to Fix Surface Pro 3 Battery Issues
It seems the battery issues in the Surface Pro 3 are not because of the hardware.
Microsoft is planning to release a software update to fix the battery capacity issues of the Surface Pro 3. The fix will be available as soon as it has been tested by the company. Meanwhile, it is advised for Surface Pro 3 users to cool their heels and wait for it instead of issuing a hardware replacement.
Surface Pro 3 Battery Issues – Hardware or Software?
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Numerous Surface Pro 3 users have been complaining that after a certain amount of time, their device's battery capacity degrades over time. A question posted on a Microsoft support forum stated and given proof that after a year or so, full-charging their Surface Pro 3 will only give them around 1 to 2 hours of battery life.
Microsoft Surface Pro 3 Battery Issue - Not a Hardware Problem Says Microsoft
Engadget reports that Microsoft believes that the Surface Pro 3 battery degradation is a software problem. They are planning on releasing the patch soon and the update is expected to roll out as soon as it is over the testing phase.
"We can now confirm that this Surface Pro 3 battery capacity question is not a hardware issue, but one that can be addressed with software update," a Microsoft representative said in the support forum. "Our team has been working on, and is now testing, an update that will address this. We'll publish the update as soon as it has passed our quality assurance process."
While the user says that it is a hardware problem because they believe software is not capable of battery degradation, Microsoft insists on another. Replacing a Surface Pro 3 out of warranty can be pretty expensive and can range for a few hundred dollars.
Affected Microsoft Surface Pro 3 Owners Shell Out Money
Surface Pro 3 owners who have urgent use of their devices are worried of when the update will be released by Microsoft. International Business Times noted that some owners had no choice but to shell out hundreds of dollars for a new working laptop simply because they couldn't wait for the patch to come through. It is not known if Surface Pro 3 users who went ahead and shelled out money for a new but same device will be compensated by Microsoft.
