Ticketmaster to Refund Millions From Misleading Fees
Ticketmaster will have to issue mandatory customer refunds totaling in the millions.
Although in order for customers to receive any money from the ticketing website, they’ll have to meet a few different conditions.
Ticketmaster will give customers $1.50 for each ticket purchased between Oct. 21, 1999 and Oct. 19, 2011. Customers can get the fees back for up to 17 orders placed during the 12-year window, according to ABC News.
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After two customers were fed up with so many different charges from the ticketing agency, including “convenience” fees, they decided to file a lawsuit against the company.
Curt Schlesinger and Peter Lo Re of California are the two customers who officially filed the original complaint back in 2003.
The two men believed that certain charges they incurred from the ticketing website were misleading.
Official documents of the Superior Court of Los Angeles indicate the original complaint was filed under California’s Unfair Competition Law. The plaintiffs described that the “delivery price for expedited delivery via UPS is deceptive.”
The case intensified when the plaintiffs pleaded for a class action lawsuit in 2005, adding an additional claim that the ticketing Website violated California’s False Advertising Law.
The plaintiffs stated that Ticketmaster’s description of the order processing fee on its Website “is deceptive” as well, according to official court documents.
However, it wasn’t until 2010 that the court granted the motion for a class action lawsuit on the grounds that Ticketmaster did stand in violation of California’s Unfair Competition Law and False Advertising Law.
Although Ticketmaster will have to refund a hefty sum of customer fees, customers will still have to exercise some patience.
Business Insider reports that credits won’t be issued until after the court’s final approval of the settlement, which is scheduled for May 29, 2012.
