Xbox One Disc Drive Problems Confirmed by Microsoft, 'Very Small Number' Affected
A small amount of Xbox One users have complained that they were having problems with the disc drive, and now Microsoft has acknowledged the problem.
Users of the new console have experienced their disc drive making loud noises or not even reading the disc at all. Microsoft finally made a statement about the malfunction yesterday.
"The issue is affecting a very small number of Xbox One customers," said Microsoft in a statement. "We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange programme."
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This is not the first time Microsoft has encountered console problems. Back when the Xbox 360 was released, between 2005-06, there was a much larger wide spread series of faulty consoles that had the "Red Ring of Death." The lights in the front that are normally green would begin twirling red and the console would become unusable.
"Microsoft suffered very significant quality control problems with the early Xbox 360 consoles and has put significant effort into its hardware design and manufacturing process to minimise faults," Spencer Izard, an analyst with IDC, told BBC. "For launches over multiple countries the volume of manufacturing required by both Microsoft and Sony will always unfortunately yield a minor amount of hardware failures, in one form or another, and we are seeing this with this launch cycle."
Sony is not without their issues either as gamers who purchased the PS4 have experienced a problem being called the Blue Light of Death, signaling a problem with the PlayStation 4 console that renders it useless or broken.
Similar to the Xbox 360's "Red Ring of Death," the console begins pulsing a blue light, signaling something wrong with the system. According to Sony, the blue light affects 0.4 percent of users, or one out of 250.
Both gaming companies have been receptive to people's complaints and are trying to ship out new consoles to those who have happened upon a faulty unit.
